京东家装服务升级，“安心住2.0”护航全流程

JD.com's 'Anxin Zhu 2.0' Home Renovation Service Enhanced 'Anxin Zhu 2.0' Service by JD.com for a Seamless Home Renovation Experience

As the peak "Golden September and Silver October" home renovation season approaches, there is a surge in demand for new home renovations and old home makeovers. With consumers increasingly focusing on the quality and service of home improvement, factors such as the standard of construction, responsibility for any issues, and long-term post-move-in services have become key concerns. Recently, JD.com's self-operated home improvement service has upgraded to "Anxin Zhu 2.0," expanding services from construction to long-term living, transitioning from "post-construction support" to a full-cycle companion for renovation users. During the JD Home Improvement Golden Autumn Festival, consumers can enjoy triple subsidies, up to a maximum of 15% discount, and a limited-time offer of a value of 7,999 yuan for the "Anxin Zhu 2.0" upgrade service. Those in need of home renovation can search for "JD Home Improvement" in the JD APP to access the event and learn more details.

The "Anxin Zhu 2.0" service prioritizes the construction phase. Focusing on issues that may arise after moving in, such as drainage noise, water leakage, and inconvenience in electrical and water maintenance, JD.com's self-operated home improvement has upgraded 8 standardized special processes, covering multiple construction aspects such as water and electricity, waterproofing, noise reduction, and tile finishing, addressing more problems during the construction phase to reduce post-move-in inconveniences and maintenance burdens.

Specifically, the service improves daily drainage noise through double-soundproofing of the top drainage pipe and double-soundproofing finished pipe processes; reduces the risk of waterlogging and leakage through double-slope water stop坎 and linear drainage沟; and in electrical and water construction, the use of uninterrupted power supply circuits, zero-line into the box, and standardized wiring processes, balances daily use and future equipment upgrades and maintenance needs.

Beyond construction, "Anxin Zhu 2.0" also upgrades the service supervision mechanism. To address situations where consumers have to repeatedly find people and deal with transfers after problems arise during home improvement, JD.com's self-operated home improvement has set up general manager service hotlines, senior management site inspections, and JD customer service to handle issues, clearly defining issue reception points, supervision responsibilities, and follow-up mechanisms, ensuring that someone is there to assist and manage when problems occur.

In addition to construction and supervision, "Anxin Zhu 2.0" extends services to daily life after moving in. According to the upgraded service system, JD.com's self-operated home improvement provides services throughout various stages, including pre-construction, construction supervision, completion cleaning, first-year move-in, long-term living, and daily care. In the first year after moving in, users can enjoy 2 free on-site inspections and 4 proactive phone calls; in the long-term living stage, continue to provide 5-year whole-home warranty and 10-year water and electricity warranty, and provide services through regular on-site visits at the end of each year. Additionally, "Anxin Zhu 2.0" extends services to home deep cleaning scenarios such as air conditioning cleaning, range hood cleaning, and window cleaning, further extending home improvement services from project delivery to daily cleaning and maintenance.

From pre-construction to service processes and to long-term warranty and residential services, JD.com's self-operated home improvement extends the service cycle through "Anxin Zhu 2.0." For consumers, home renovation is no longer just a one-time project delivery but a continuous service from construction to moving in, truly extending "post-construction support" to a longer cycle of living.

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