首页即时动态大金：专业温度，服务树品牌守护沟通

大金：专业温度，服务树品牌守护沟通

来源：家居百科时间：2025年11月28日 14:35

Customer Service Excellence at Daikin

For many users, the experience of customer service often shapes their overall impression of a brand. When encountering problems, what users care about most is whether they can receive help quickly; during communication, they hope to meet customer service representatives who truly understand them and provide personalized solutions, rather than standardized, impersonal responses. Throughout the entire usage cycle, every step is attended to with care, which brings more real sense of security than the product itself.

In order to continuously improve the service experience and meet users' expectations for high-quality service, Daikin Air Conditioning's Comprehensive Customer Service Center has been exploring new paths for professional growth. Recently, the second "Jindie Cup" Customer Service Skills Competition came to a successful conclusion. This competition, themed "Promoting Learning and Growth Through Competition, Setting Standards with Skills," included multiple rounds such as equipment operation, picture matching, simulated incoming calls, proposal speeches, and knowledge quick answer, comprehensively testing the professional quality and response ability of the customer service team. After several rounds of selection, 18 outstanding contestants entered the final, where individual awards, single awards, and team awards were decided. Through such professional competitions, the Daikin customer service team continuously improves its service level, ensuring that every user can truly experience "quick, accurate, and friendly" service.

As a company with a century-long history, Daikin has always adhered to the business philosophy of "people-centered," considering high-quality service as a strategic goal for corporate development. This commitment and pursuit has also become the driving force for the continuous evolution of the Daikin Customer Service Center.

Consistent companionship, to understand you better

As the core window between the brand and the user, Daikin's Comprehensive Customer Service Center has always adhered to three service advantages: efficient multi-channel services, professional and warm real-person teams, and continuous full-process protection. All efforts are made to better understand users, solve problems in a timely manner, and ensure that every user can live without worries.

Now, when users encounter problems, whether through phone calls, online text, or video connections, the vast majority can be resolved remotely in the first time, without the need to wait repeatedly for on-site service, making the experience more convenient and worry-free. Even with the continuous progress of AI and digital technology, Daikin still insists on taking professional real-person customer service as the core, making every communication warmer and more user-friendly. For example, when a user called to feedback on an operation confusion, the customer service representative did not simply send a link to the manual, but instead used video connection to patiently explain in combination with the actual usage scenario until the user completely understood. Before the phone call ended, the user specially praised the customer service, saying the representative was "attentive, not afraid of trouble, and especially patient in explanation." Such affirmation has already become the warm footprint of Daikin customer service daily.

In addition, Daikin's service is not limited to after-sales, but runs through every link of user interaction: from the first consultation, selection and installation, to daily use and follow-up care. Daikin can not only respond quickly but also proactively predict user needs, realizing full-process protection and pre-service readiness. During peak periods of air conditioner use such as the hot summer and cold winter, the dedicated air管家 will主动 call to care, providing usage suggestions to users, bringing peace of mind ahead of time.

No matter when and where the problem occurs, Daikin accompanies users with efficient, warm, and full-process protection for every experience. This consistent service capability is the confidence to win trust, as well as the promise of "understanding you better."

Practical training of services, achieving brand commitment

Being able to truly "quick, accurate, and friendly" solve users' problems on-site depends on the continuous growth and professional evolution of the Daikin customer service team. New products and new technologies are constantly emerging, and user needs are also constantly changing. Only by continuously learning and practicing can every customer service representative become a real service expert who understands users and knows how to respond to complex situations.

For this reason, Daikin not only holds the "Jindie Cup" Customer Service Skills Competition, but also helps the team consolidate professional knowledge and improve the ability to deal with complex problems through simulations of real service scenarios. In daily work, standardized quality inspection and assessment processes are also used to continuously ensure and improve service quality. Whether it is practical training in the competition or fine management in daily work, these measures ensure that users across the country can enjoy the same high-quality service experience.

In the service process, customer service is not just the answerer of problems, but also the bridge of brand trust. Every professional and thoughtful response is an extension of the Daikin brand image. As the director of the Daikin Comprehensive Customer Service Center, Ding Hao said, "Real-world service is more challenging than the competition. When facing users, there is no preset test paper, nor a unified standard answer. Knowledge reserve is important, but what truly touches users is the sincere attitude and the willingness to solve problems." Service is not a competition of standard answers, but winning long-term trust with professionalism and sincerity.

Daikin believes that service is a long-distance race without an end. No matter how technology upgrades, the temperature of service and full-process protection are the most powerful promises of the brand. In the future, Daikin will continue to sail with professionalism and steer with warmth, making every communication the starting point of user trust.