2025陶商大会：贾锋谈数字化管理与服务创新

2025 World Ceramic Industry Leaders Conference - Foshan Tanzhou Ceramic Exhibition 2025 World Ceramic Industry Leaders Conference & Ceramic Bathroom Innovation Service Providers 100 Strong Release Ceremony

On April 18th, 2025, the World Ceramic Industry Leaders Conference and the Top 100 Ceramic Bathroom Innovation Service Providers Award Ceremony was grandly held at the Super Hall of the 1st Pavilion of the Foshan Tanzhou Ceramic Exhibition. The event aimed to promote the development of the ceramic industry towards higher, better, and forward-looking development. Many industry experts and AI authority figures gathered to explore new paths for the development of the ceramic industry. Mr. Jia Feng, Chairman of Huanai Home Group, was invited to attend the conference and delivered an outstanding speech on the theme "Develop Real Skills to Tackle the Rapid Currents". At the award ceremony, Huanai Home Group was honored with the title of "Top 10 Ceramic Bathroom Innovation Service Providers"!

Mr. Jia Feng, Chairman of Huanai Home Group, shares on "Develop Real Skills to Tackle the Rapid Currents"

Mr. Jia Feng, Chairman of Huanai Home Group, pointed out that as the market gradually returns to rationality, enterprise managers should be firm in confidence and actively respond to market changes. At the conference, he shared in-depth insights on how to develop "real skills" in the ever-changing home market from aspects such as the existing housing market, digital transformation, differentiated competition, and manufacturer-dealer relationships, providing new ideas for the future development of the entire home industry and dealers.

Building on service as the cornerstone, deepening the value creation path

In the increasingly fierce market competition, Jia Feng proposed that service should no longer be an optional accessory but should become the core element of value creation and gradually become explicit. Huanai Home Group has always been committed to building on service as the cornerstone and deepening the value creation path.

Manufacturers and dealers should hold a spirit of mutual achievement and work together

When talking about the relationship between dealers and brands, Jia Feng believed that dealers, as the key "artery" of brand development, are the important guarantee for the healthy growth of the brand. He emphasized that manufacturers and dealers, as close partners in the upstream and downstream, should hold a spirit of mutual achievement and work together to jointly promote the continuous healthy development of the industry.

Brave the voice of customers, develop digital management "real skills"

The AI era has arrived, and enterprises and dealers who have not achieved digital transformation will inevitably be abandoned by the times. In order to respond to market changes, Huanai Home Group has actively promoted digital transformation, and has been practicing "real skills" in digital management in aspects such as customer management, customer service, resource allocation, channel empowerment, and service procurement management.

With the help of data tools, Huanai Home Group has achieved refined and visible management of customers, ensuring the agility and reliability of customer service, as Mr. Jia Feng said, "Only by being brave in facing the voice of customers and hearing the gunfire on the front line can we continuously optimize the customer service experience and create value for customers." Through digital means, Huanai Home Group has broken through internal resource barriers and achieved unified management and allocation of resources. Mr. Jia Feng also shared the company's self-developed freight platform transportation service price comparison system, which connects multiple platform pricing systems, making service costs clear at a glance and reducing transportation costs, improving operational efficiency. Mr. Jia Feng emphasized that in the highly competitive market environment, only by developing real skills can we avoid being eliminated and stand firm in the changing tides. He said that Huanai Home Group is willing to share its digital capabilities with all dealers and work together to meet market challenges.

"Innovation is the driving force for the continuous development of the industry," Mr. Jia Feng emphasized in his sharing. "Enterprises should focus on innovation and differentiation to开辟 unique development paths in the fierce market competition. As upstream and downstream partners in the industry, distributors and manufacturers should strengthen dialogue, gather industry consensus, promote healthy competition and cooperation, and jointly build a harmonious industrial ecosystem."

Huanai Home Group honored with the title of "Top 10 Ceramic Bathroom Innovation Service Providers"

At the conference, Huanai Home Group was honored with the title of "Top 10 Ceramic Bathroom Innovation Service Providers" due to its excellent market performance, innovative service concept, and strong brand influence. This honor not only recognizes Huanai Home Group's tireless efforts in serving customers for 30 years but also affirms its achievements in service innovation, product innovation, and digital innovation.

In the future, Huanai Home Group will maintain an indomitable "ascent" spirit, adhere to customer-centricity, follow market demand as the guide, continuously innovate service models, enhance digital capabilities, and contribute to the promotion of the industry towards higher, forward-looking, and higher development.

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